Everything Your Hotel Needs. One Intelligent Platform.
SmartHotel Enterprise ERP is built for hotels, resorts, guest houses, serviced apartments and hospitality groups. It brings daily operations into one integrated environment to improve efficiency, financial control, accountability and guest experience.
Rich operational control from reservation to reporting
Front Desk & Guests
- Guest registration
- Walk-in & reservation check-in
- Check-out
- Room change & room swap
- Guest profiles & history
- Folios, invoices & receipts
- Arrival/departure lists
- VIP classification
Reservations & Online Booking
- Live room availability
- Booking calendar
- Seasonal rates & packages
- Promo codes
- Booking references
- Deposits, modifications & cancellation
- No-show management
- Online payment support
Rooms & Housekeeping
- Available / occupied / reserved status
- Dirty / cleaning / clean workflow
- Maintenance & out-of-service rooms
- Room categories, pricing & amenities
- Housekeeping assignments
- Inspection & cleaning history
- Room readiness tracking
Restaurant, Bar & POS
- Restaurant, bar, lounge & pool bar
- Coffee shop & room service
- Mini bar & events
- Menu/product management
- Cash, POS & transfer payments
- Room charge
- Cashier & department revenue reports
Inventory & Stock
- Purchases & stock receiving
- Transfers & department stock
- Returns & vendor returns
- Damaged, broken & expired items
- Spoilage, wastage & losses
- Adjustments & low-stock alerts
- Movement history & audit trail
Finance & Accounting
- Guest billing
- Department & daily sales
- Cash / POS / transfer / online reports
- Expenses & reconciliation
- Revenue analysis
- Refunds & voids
- Outstanding balances
- Payment history & audit logs
HR, Staff & Roster
- Employee profiles & departments
- Roles & user accounts
- Shift and roster management
- Attendance & clock-in/out
- Leave & absence
- Payroll
- Department assignments
- Staff status & performance
RBAC & Accountability
- Owner/admin authority
- Manager permissions
- Accountant finance access
- Front Desk scoped access
- Housekeeping scoped access
- Restaurant/POS scoped access
- Backend route enforcement
- Department-only daily reports
Maintenance & Guest Services
- Maintenance requests & room faults
- Repair assignment & history
- Preventive maintenance
- Laundry
- Salon / barbing
- Pool
- Car hire & transport
- Delivery, halls & events
Multi-Branch & Intelligence
- Multiple hotel branches
- Branch revenue & occupancy
- Department performance
- Inventory & staff visibility
- Executive reports
- Operational analytics
- Audit activity
- Real-time management visibility
Security & Audit
- Secure authentication
- Optional 2FA
- CSRF & secure sessions
- Activity logs & audit trail
- Signed release integrity
- Tenant isolation
- Encrypted sensitive credentials
- Backup & recovery
Cloud & Online Booking
- Hybrid cloud synchronization
- Offline-capable hotel operations
- Queued secure synchronization
- Room images & amenities
- Rates & packages
- Guest/date selection
- Booking payments
- Reservation confirmation
Flexible payments for guests and subscribers
Operational payments support Cash, POS, Bank Transfer, Online Payment and Room Charge.
Subscription, booking and invoice payments.
- Test & Live modes
- Public / Secret keys
- Webhook configuration
- Callback verification
- Secure payment confirmation
Cloud payment gateway configuration.
- Test & Live modes
- Public / Secret keys
- Encryption key
- Webhook hash
- Callback verification
Centralized payout configuration for authorized SaaS administrators.
- Bank / account details
- Recipient / beneficiary details
- Settlement schedule
- Automatic payout toggle
- Manual approval workflow
- Payout history & reconciliation
Built for modern hospitality businesses
Every hotel operates independently with its own hotel account, tenant code, users, branches, rooms, guests, inventory, transactions, reports, subscription and settings.
Hotel data remains logically separated from other subscribers while platform owners retain SaaS-level subscription and tenant administration.
Independent hotel workspaces
Central group visibility
Explore before subscribing
Reservations feed Front Desk
Choose a plan that fits your hotel
Start with a 14-day trial, then move to the subscription that matches your operation.
Starter
For small hotels and guest houses
- Up to 1 branch(es)
- Up to 10 users
- Enabled hotel modules
- Online booking & payments
Professional
For growing hotels with multiple departments
- Up to 3 branch(es)
- Up to 35 users
- Enabled hotel modules
- Online booking & payments
Enterprise
For hotel groups and larger properties
- Up to 20 branch(es)
- Up to 250 users
- Enabled hotel modules
- Online booking & payments
Operational accountability without fragmented systems
One Complete Platform
Reduce dependency on multiple disconnected applications.
Department Accountability
Know exactly what each department is selling and spending.
Improved Guest Experience
Handle reservations and guest requests more efficiently.
Financial Visibility
Track revenue by department and payment source.
Flexible Access Control
Give staff only the modules needed for their job.
Scalable Architecture
Suitable for small properties, large hotels and hospitality groups.
Cloud Ready
Access SmartHotel securely online.
Multi-Branch Ready
Control multiple hotel locations from one platform.
Ready to Transform Your Hotel Operations?
Move from fragmented manual processes to a centralized, accountable and intelligent hotel management platform.
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